for Management

Provide top-of-the-line service that only enhances your bottom line.

HELPDESK BUTTONS HELP MANAGE YOUR BUSINESS

Lower Service Costs

Close more Sales

Improve Client Statisfaction

SERVICE DESK TIME SAVINGS

DO THE MATH

We are math people.  Maybe you are too. We like to show our work and let skeptical people try their own numbers. 

As a result, we want you to do what makes sense for your company. Back when we were putting this together and trying to figure out if it was worth all the work we made a spreadsheet to try to calculate the time savings per ticket for ourselves. The Helpdesk Button doesn’t solve every problem, but it does significantly mitigate some of the most frustrating ones like intermittent issues that take weeks to resolve. Some of these issues may not be problems for your Helpdesk, and there may be other uses you can see immediately that we haven’t thought of.  The default values are pulled from our own internal numbers and in many cases estimate or guesses. But it’s completely variable, so put in your own data estimates and guess and form your own conclusions.

Try our simple calculator and see for yourself. 

Enter your numbers here:   Your Calculated Savings:  
Number of endpoints Total tickets
Tickets per endpoint/month Savings per ticket
Average technician hourly rate Total savings
Savings in time in minutes per ticket    
Cost per button initial Total cost initial
Cost per button monthly Total cost over time
Period of time (years) Total cost
Resale price of button    
Price of Swag buttons are replacing Total value generated

+ Increased Sales
+ Increased Client Satisfaction
+ Response times your competitors can’t match


Helpdesk Buttons improve your bottom line

Build better client relationships and retention through better metrics

BETTER METRICS MEAN
BETTER RELATIONSHIPS

Faster Ticket Resolutions:  Every ticket comes in with a 30 minute head start on it.  Skip the basic troubleshooting and data collection and dive right into the issue. 

Lower Client Complaints: How many Complaints can be linked back directly to poor documentation or weak communication? With our helpdesk the number 1 factor in client complaints is that there was never a ticket made on the issue to begin with, frequently the user had asked someone in passing or sent a text through a non-official channel…… How would you like to end those issues?  Make it easier for clients to communicate with you.

Better Documentation: Out of the gate every ticket has a uniform set of data attached to it that can be parsed.

All of these things put together lead to Better Client Relationships and Retention.

helpdesk buttons even make sales easy

CLIENTS LOVE THE BUTTON

From the Owner of our very own helpdesk:

I have been doing MSP sales pitches for over a decade and I have never had a response to anything like the response we get when we show clients this product. 

THEY GO NUTS FOR IT!!  They really “Get it.” So much of the rest of our pitch can be lost in the weeds when presenting to non-Technical C-levels, but the button connects. 

Additionally it makes Amazing Swag, so that’s a line item in our budget that I can actually make work for me instead of considering it a dispensable cost. 

Stop throwing away money

SWAG THAT WORKS FOR YOU

What are you handing out now on client visits or at conferences?  Flash drives? Mouse pads? Koozies? 

SHAME.

Let Helpdesk Buttons usher you into a new realm of swag. Since the button is pre-programmed to download your personalized helpdesk software, you can hand these out to everyone and all they need to know is to plug it in and hold the button down for 3 seconds.  

Isn’t this a million times better? You can hand out a literal demo of your services.

Your sales people are going to love you, your clients are going to love you, and it will set you apart from your competitors.

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