Introducing
Helpdesk Buttons™
The ultimate branded ticketing tool
Powered by Tier 2 Tickets™
With our patented device, close more sales, improve client satisfaction, and rest easy knowing your techs have all the data they need when they receive the perfect ticket, every time.
1The End-User presses their Helpdesk Button™ when they encounter a problem.
They don’t need to know a phone number, email, or URL to contact you. They don’t need to know how to take a screenshot, read off their hostname, or even how to describe their problem. They just need to know they need help and Helpdesk Buttons™ does the rest.
2 Helpdesk Buttons’™ friendly UI walks the end-user through basic questions anyone can answer.
Their name, their email, their preferences on how to be contacted, or if it’s an emergency. We built Helpdesk Buttons™ with our MSP clients in mind, and we know that your needs might be different, so yes, these fields are all customizable.
We also have added the power for you to tighten up your specific integration through Custom Rules and Advanced Integrations, which are powered through Python Syntax. Assign tickets to certain queues or techs, escalate or de-escalate priorities, and even throw exceptions based on rules you set for certain words in the submitted message, selections the user chose, email address, or business name.
3 The Helpdesk Button™ performs a vast amount of diagnostic work for you.
As soon as the Helpdesk Button™ is pressed, our software gets to work. Here are just a few of the tasks we’ve included in our patented product from the get-go:
- Builds a slideshow of the last 20 actions the user took before the button was pressed so you can reproduce the error.
- Collects system information and logged in user account(s).
- Collects real-time processes, memory, CPU, disk usage, and hardware status.
- Collects network diagnostics and completes connectivity checks.
- Requests information from the end-user about what was happening and why they are submitting a request.
- Matches the end-user with an account in your ticketing system or helps them to create a new one.
Plus, run any custom scripts you want to add yourself!
4 You receive a perfect ticket straight to your PSA or ticketing system.
The Helpdesk Button™ then complies all of this real-time diagnostic data into an awesome report that boasts remote access tools for further assessing and solving user problems, flagging everything that is a potential issue, curated links to valuable search results for pertinent system statuses, messages, and programs, and the ability to also append or upload any additional information you might find necessary.
Not only does it hand you a perfect ticket with all the initial diagnostics and data collection already done, it assists you and your techs in triaging and solving client problems, starting your tickets with a 30-minute head start and no guesswork.
Learn more about the software running Helpdesk Buttons™, Tier 2 Tickets™:
I personally want to thank you guys, because we landed our biggest client because of you. We actually went head-to-head with three or four MSPs and the clients were so impressed with the buttons, that was a big part of their decision: they thought it was very forward-thinking of us to have a product like that. Customers love it and are very impressed by it.
Just wanted to give you guys some honest feedback. Every decision you are making with your system and how you communicate with and treat your customers is top-notch. I wish there were more companies like you around. I’m very impressed.
We are always looking to improve our clients experience with technology. Support requests are now a push of a button and our clients could not be happier!
I love that new QR feature...my favorite feature outside the button itself! You guys rock!
Its nice to have a company by and MSP for an MSP…you guys get it!
The response from current and prospective clients has been overwhelmingly positive!
Ya’ll are awesome. Seriously, that is a stupid simple and genius way to do it.
I have never had a response to anything like the response we get when we show clients this product. THEY GO NUTS FOR IT!! They really “Get it.”
Within 48 hours of my first order with Helpdesk Buttons, I secured a $6000 MRR contract. The clients loved it.
You’ll love it, your clients will love it, your techs will love it.
We’ve built Helpdesk Buttons™ and Tier 2 Tickets™ from initial request to resolution, not just because we wanted to make something cool, but because we’ve been where you are.
Learn more about how this product is useful for clients, techs, and management, or just register today and we’ll send you two free buttons to tinker with.